Privacy Policy

Last updated: July 5, 2025

1. Overview

Thank you for choosing to be part of our community at Sri Venkata Ramana Milk Products ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

Contact: If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at srivenkataramanamilkproducts@gmail.com.

This privacy notice describes how we might use your information if you:

  • Visit our website at our online platform
  • Engage with us in other related ways ― including any sales, marketing, or events

Important: The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

2. Information We Collect

We collect information that you provide directly to us, such as when you:

  • Create an account or place an order
  • Contact us for customer support
  • Subscribe to our newsletter
  • Participate in surveys or promotions

The types of information we may collect include:

  • Personal Information: Name, email address, phone number, shipping address
  • Payment Information: Credit card details, billing information
  • Order Information: Purchase history, product preferences
  • Communication Data: Messages, feedback, support requests

Note: We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns.

3. How We Use Information

We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders
  • Customer Service: To provide support and respond to inquiries
  • Communication: To send order updates and marketing materials
  • Improvement: To enhance our products and services
  • Security: To protect against fraud and unauthorized access

Legal Basis: We process your information based on legitimate business interests, contractual obligations, and your consent where applicable.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting business
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Important: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to collect and store your information. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and performance

Cookie Control: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

Retention Period: We typically retain your personal information for up to 90 days after your last interaction with us, unless we need to keep it longer for legal, accounting, or other legitimate business purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store it and isolate it from any further processing until deletion is possible.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

Security Notice: Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

You should only access our website within a secure environment and ensure that your device and network are protected against security threats.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to your personal information
  • Correction: The right to request correction of inaccurate information
  • Deletion: The right to request deletion of your personal information
  • Portability: The right to request transfer of your data
  • Objection: The right to object to certain processing activities

Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the Contact Information section.

9. Policy Updates

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.

Notification: If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. Contact Information

If you have questions or comments about this notice, you may contact us by:

Contact Details:

Response Time: We typically respond to all privacy-related inquiries within 30 days.